Shipping and Returns 

 

Here at This Little Curl, we love and care for our Earth, that's why you'll notice that all our packaging is recyclable. All of the shredded packing paper is recycled and recyclable too. After you've unpacked all your goodies, please remove the packing tape, fold your box down and place it and the packing paper in your recycling bin.

State restrictions apply on soft plastic recycling through use of curbside bins, local council should be consulted prior to disposal of packing tape.

 

Pre-orders

Please note that if your order contains an item on pre-order, your entire order will be held until the pre-orders have arrived. If you would like to have your in-stock items shipped immediately please ensure you place a separate order.

 

 

Returns

 

Did you change your mind? Please feel free to return your UNOPENED product or item, within 7 days, for a full refund.

We will cover postage if the return is due to an error on our behalf (faulty or incorrect item).

 

Please allow approximately 3 weeks from the date you post the item for your refund to show (shipping 5-7 business days, in office processing 1-2 business days, 7-9 days for the bank to clear payment).

 

Please email us kayceeandhercurls@outlook.com.au to advise us you are making a return.

 

Shipping

All orders are shipped via Sendle Courier Service, Pack & Send, or Auspost. Most packages arrive between 3-5 business days of ordering, however, please allow up to 9 days for economy post services. Orders over 500g, shipped within Australia will include a tracking number. Sendle is a courier company delivering multiple packages each day. Large Packages will require a signature on delivery, if you're not going to be home please give Authority to leave in the comments section with your order. Smaller, single item packages will default to Authority to leave in absence of further instructions. Any additional delivery requirements left in the comments section will be passed to the shipping service.

Australia post shipments default to Authority to leave in the absence of further instruction. We accept no responsibility for lost, stolen or damaged items left at your address with your permission or neglect to advise otherwise.

 

Due to postal costs, we are unable to provide tracking for delivery outside of Australia. If this is something you require please get in contact BEFORE placing your order for a postage quote.

 

Orders sent to New Zealand will be shipped with Australia Post, in conjunction with New Zealand Post. Please allow around 12 Business days for your orders to arrive. Due to Australia Post Rates, all New Zealand shipping is tiered depending on order weight. Starting from $12.95AUD for small orders and ranging up to $55.95AUD for large orders over 3kg. 

 

*PO Boxes & Parcel Lockers

Australia Post does not allow external courier companies to deliver to these address' without additional cost. Please allow delivery to a street address where possible, delivery to a PO box or parcel locker may incur an additional charge.

 

 

 

Happy Shopping - Happy Shipping